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Customer
Service
Welcome to Alecandy.com and thanks for shopping with us. We
strive to provide excellent customer service to each of our
customers. Our goal is to be your trusted source to help
keep you connected to those people important to you. We
welcome your feedback about our site and our product lines.
Payment
method
We accept most
major credit card:
Visa/Master,
American Express,
and online credit card:
PayPal,
Bidpay,
Billpoint,
Yahoo Paydirect,
c2it.
and check, money order. Please
read
How To Buy
page.
Shipping
and Handing
You will get a
free shipping
If your total amount more than
$50.00,
items
will ship out next 24 hours upon receive payment and send
out via
USPS, also cover by insurance.
All Item will packing as well as in a gift pouch, gift box
or our collection box. Please read follow table for
shipping charger, (only in U.S.A).
We will not be held
responsible for items lost or damaged by Post Office.
Our
Return Policy
You may return any item if there is discrepancy, defects or
unsatisfaction. All returns must be requested by
e-mail
within 15 days after receiving of merchandise. Then our
customer assistance will issue you a RA#. For all returns or
exchanges, items must be returned to us within 30 days from
purchase date in the original condition with all parts.
Refund amount will be less shipping & handling fee unless
the item is defective or discrepant. You can expect a refund
in the same form of payment originally used for purchase
within 30 days of our receiving your return.
To make a
return
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email us at
info@alecandy.com
including your order number, item number and (or)
description you want to return.
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Obtain RA#
(Return Authorization Number) from our customer service
assistance by e-mail.
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Wrap the
package securely including the invoice or packing slip
with RA#.
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Send the
return package to
Alecandy Corp.
376 Bay Ridge Ave. 1/F
Brooklyn, NY 11220
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We will not be held
responsible for items lost or damaged by Post Office.
Questions
and Comments
If you have
additional questions or comments of any kind, please
e-mail
us
.
You are
since 2002
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